Factors Affecting Job Stress of the Gig Workers in Bangladesh: A Study in Dhaka City

G.M. Mohammad Gias Uddin Quader & Sk Obaidullah

July-Agu-Sep

Abstract
The gig economy is swiftly growing in Bangladesh, especially in Dhaka City, providing flexible work while also presenting considerable psychological issues. Although job stress is an internationally acknowledged concern, there is a lack of empirical studies regarding its particular origins within the distinct socio-economic environment of Bangladeshi gig workers. This study sought to identify and quantify the main factors influencing job stress among gig workers in Dhaka City, specifically emphasizing income unpredictability, platform control, work-life conflict, and financial demands such as elevated commissions. A cross-sectional survey methodology was utilized to conduct the study. Data were gathered from a sample of 100 gig workers (comprising ride-sharing drivers, food delivery persons, and online freelancers) around Dhaka City via a standardized questionnaire. Descriptive statistics and multiple linear regression analysis were employed for analyzing the data using SPSS 26.0. The regression model indicated a substantial correlation between many parameters and job-related stress. The study indicates that the factors affecting gig workers' job stress are not random but are instead structural components of a business model that integrates traditional employment with entrepreneurship. The study revealed that the majority of gig workers experience job-related stress due to unstable income, elevated commissions imposed by the gig platform, difficulties in securing loans or financial services, insufficient orders/rides/tasks, and a lack of negotiation power regarding compensation or service terms. The results unequivocally indicate that job stress among gig workers in Dhaka is a complex issue primarily influenced by economic instability and the authoritative characteristics of digital platforms. The study highlights the pressing necessity for governments and platform organizations to tackle these structural issues, maybe through measures that encourage income stabilization, transparent algorithmic processes, and equitable payment models to protect the welfare of this expanding workforce.

Keyword: Gig workers, Job Stress, Perceived Stress, Income Instability, Bangladesh, Dhaka City.

Research Area: Management/Business/Banking

Country: Bangladesh

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